I turned in my phone for a simple battery change, but when I got back 1 week later I got the answer, "we didnt have time to do it". He says he is going to ask the guy whos job it was to do it, when/how long it will take. So I sit down and wait. For 30 min. Until I again ask him whats going on, if just can get my phone back and leave? He asks me to sit down for another 10 min because its almost finished (he started without telling me). Im so angry at this point but I cant leave without my phone because I cant come back for it later. After spending almost 1 hour in the shop, I couldn't pay with card so I have to go and find an ATM. I was late for my meeting and left without any explenation or apology. With an extremely bad attitude and feeling for business and costumer service these poor boys in their 20s are trying to run a phone service shop. I guess westend is the kind of shopping mall that lets them do it.